- Provide professional care
- Inspire our employees
- Consistent brand recognition
- Loyal and repeat customer base
- Expanding to different industries and services
Gateway Garage Doors and Gates was created out of the idea to elevate the garage door industry and to raise the standards to which installation and repair companies are judged. We aim to provide our clients with a level of care and professionalism that is not seen in the industry today.
Internally, we aim to create positions that inspire and fulfill our team members. Our employees are continually trained and educated in their positions, as well as providing additional industry knowledge to ensure they have a knowledge base greater than any other company.
A clean and polished look is what we strive to provide for our clients. We want to build a brand that is recognizable and trusted. Our graphics and ads will be inherently thoughtful and cohesive to promote a sense of unity and consistency across all platforms.
Our services and interactions with our client base are of the utmost of importance to us. We intend to foster relationships with our loyal client to the point where they feel enough trust that they will encourage friends and family to use our services and become a part of our recurring customer base. We find the best way for our influence to spread is through word of mouth from our satisfied clients and by creating ambassadors that are proud to put our name out there.
What makes us different
- Streamline and simplify the process
- Fix it right the first time, every time
- Transparency in pricing and competition
Our focus on professionalism and the courtesy that we provide to our clients allows us to reduce the hassle of getting repairs completed and streamlining the process of scheduling appointments. We work with our clients to find a time that works best for them and when we say we’ll be there at a specific time, we hold ourselves to that promise. There is no run around with appointments, no waiting for a technician to arrive, no calling off work, and no waitlist to get your problem fixed. Our clients have come to expect more of us and we have stepped up as the premier garage door service company in the valley and we are willing to go above and beyond to meet your expectations.
One of the most frustrating feelings a homeowner could have after having a company out for repairs, is to then have to call them out a second or even third time to repair what they had just worked on. We pride ourselves on eliminating this from our customers minds by sticking to the philosophy of fixing it right the first time, every time. We often get requests during emergencies for quick fixes, or to try to make it work for a little bit longer, but we feel this is doing a disservice to our clients as well as us. When those kinds of repairs are performed it puts a burden on the technician. It becomes impossible to feel pride in a repair, to feel like a job was completed. We always aim to work with our customers to figure out a plan of action that is reliable and long-lasting.
With the population in the Phoenix-Metropolitan area to exceed nearly 4.5 million, and the housing market here expanding as it is, it’s no wonder there is such a demand for home services. The garage door industry has expanded along with that growth and companies have popped up and create vast competition. Gateway Intends to face this challenge head on, we offer free price comparisons, transparent pricing breakdowns, full explanations of all repairs and installation charges, as well as free estimates.